FAQ

The Rose Oil™
Shipping & Returns
Quadpay

FAQ

The Rose Oil™
Shipping & Returns
Quadpay

The Rose Oil™

Who is The Rose Oil™ ideal for ?

The Rose Oil™ is ideal for all skin types, including sensitive, rosacea, oily or dry, and is suited for all seasons. The plant nutrients in each of the unique ingredients are crafted to synergistically work together to moisturize and rejuvenate the skin.

What are the benefits of using The Rose Oil™ ?

The illuminating Rose Oil fosters skin cellular renewal that replenishes skin’s moisturize barrier and rejuvenates to deliver a complexion that appears radiant, supple and glowing.

How do I incorporate The Rose Oil™ into my skin care routine ?

The Rose Oil™ is recommended for use after applying The LULAAV Face Serum, mornings and evenings. The two products paired together synergistically make for a perfect skin care regimen.

How do I apply The Rose Oil™ ?

The Rose Oil™ is intended for external use only. Apply The Rose Oil™ mornings and evenings; 2-3 drops, gently pressing and massaging onto face and neck after applying The LULAAV Face Serum. Always test The Rose Oil™ on a small patch of skin before use.

Can I apply The Rose Oil™ under my eyes?

Absolutely, The Rose Oil™ is intended for use on the face, neck and under the eyes, however we advise you to avoid direct contact with the eyes.

When can I expect to see results from using The Rose Oil™?

You can expect to experience results from using The Rose Oil™ anywhere between a week to a month, depending on skin texture. The more frequent the usage, the faster the likelihood of seeing results.

Is The Rose Oil™ good for skin with rosacea ?

The Rose Oil™ is ideal for all skin types, as well as those with rosacea, depending on a person’s sensitivities. Our powerful plant nutrients evenly balance the skin tone and help to reduce rosacea.

Is there fragrance added to The Rose Oil™ ?

The Rose Oil™ does not contain any artificial fragrances. The beautiful aroma comes from the natural botanical plants and flowers that have been carefully selected to endow The Rose Oil™ with its exquisite scent.

How long will a bottle of The Rose Oil™ last ?

Each bottle of The Rose Oil™ will last approximately 10-14 weeks with daily use.

How do I store The Rose Oil™ & what is the Shelf Life ?

The Rose Oil™ will maintain optimal efficacy for 18 months when stored in an area that minimizes exposure to light and extreme temperatures.

Is The Rose Oil™ tested on animals ?

The Rose Oil™ is never tested on animals. LULAAV ingredients are all Vegan, and we are Leaping Bunny certified, ensuring that only the finest botanicals are used in our production process, and that no animals are harmed.

Is The Rose Oil™ safe for pregnant women ?

The Rose Oil™ is safe for pregnant women, however we advise those who are pregnant to always consult with a doctor before use.

SHIPPING AND RETURNS

What is LULAAV’s return policy?

Our Returns Policy is valid for ten days after purchase for damaged goods. Please contactinfo@lulaav.comfor further instructions on damaged shipments. We are happy to answer any questions you may have prior to the purchase or assistance with product usage after your purchase.

How do you ship products?

Shipping:

Complimentary UPS 2 Day, 2 business days (No PO Boxes)

What is order processing time?

LULAAV typically processes orders within 1-2 business days. You will receive an email containing tracking information once your order ships. LULAAV does not ship internationally at this time.

QUADPAY

What is Quadpay & its benefits?

QuadPay’s payment platform gives shoppers the choice to pay for their purchases via four simple interest free installments. QuadPay is a platform built for shoppers, empowering them to buy now, pay over time and avoid repayments.

How do I pay for my purchase using Quadpay?

Upon checkout, simply click on the Quadpay icon, fill in the requested information and within moments Quadpay will notify you of approval status.

What information do I need to qualify for Quadpay?

In order to have an account with QuadPay, you must:
1. Live in the U.S.
2. Be at least 18 years old
3. Have a valid and verifiable mobile number
4. Use a U.S. credit or debit card to make a purchase

What are the costs associated with using Quadpay?

If you pay on time, there is never a cost to using QuadPay. Quadpay only charges a $7 fee on a late payment that’s overdue, plus another $7 fee, if you remain late seven days after the original payment due. $14 is the maximum a customer will ever be charged for an individual order.

What information does Quadpay need from me in order to sign up?

For initial sign up, Quadpay only needs your date of birth, mobile number, and either a debit or credit card. After that Quadpay only needs you to enter your mobile number to make a purchase through QuadPay.

How are my Quadpay payments spaced out?

QuadPay charges you 25% of the purchase amount at the time of the transaction. The remaining three payments are paid bi-weekly over a six week period. You can view or make a manual payment in the customer portal: https://customer.quadpay.com/, as well as have the option to pay the purchase in full early. A successful Quadpay charge will be processed after one business day. If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after one business day.

How can I update my payment details with Quadpay?

You can update your payment information at https://customer.quadpay.com/

How does QuadPay handle returns or cancelled orders?

LULAAV accepts notifications of returns for damaged goods within ten days of purchase. We allow cancellation of orders prior to shipment. Once QuadPay is notified of the return, you will be refunded the amount paid to-date, and QuadPay cancels all future scheduled payments.

Who do I contact regarding my purchase made with Quadpay?

Please contactsupport@quadpay.comfor any questions relating to a Quadpay purchase, and questions about your Quadpay account.