FAQ

Who is The Face Serum™ ideal for?

The Face Serum is ideal for all skin types, including sensitive, rosacea, oily or dry. The Face Serum is well suited for all seasons and is especially effective at hydrating for those who travel. The plant nutrients in each of the unique ingredients are crafted to synergistically work together to soothe and balance the skin.

What are the benefits of using The Face Serum™?

The Face Serum™ hydrates, tones and nourishes with 26 potent botanicals that penetrate into and replenish the skin with vital plant nutrients. The Face Serum beautifully absorbs into the skin, delivering a supple and firm complexion.

How do I incorporate The Face Serum™ into my skin care routine?

The Face Serum™ is the foundation of your skin care regimen. It is intended for use after cleansing, preparing the skin for your desired daily and nightly face oil or moisturizer, sealing in the medicinal botanical powers of our Serum.

How do I apply The Face Serum™?

The Face Serum™ is intended for external use only. Apply The Face Serum™ mornings and evenings, after cleansing; 4-6 pumps, gently pressing and massaging onto face and neck until skin feels soft and lustrous. Always test The Face Serum™ on a small patch of skin before use.

Can I apply The Face Serum™ under my eyes?

Absolutely, The Face Serum™ is intended for use on the face, neck and under the eyes, however we advise you to avoid direct contact with the eyes.

When can I expect to see results from using “The Face Serum™”?

You can expect to experience results from using The Face Serum™ anywhere between a week to a month, depending on the skin texture. The more frequent the usage, the faster the likelihood of seeing results.

Is The Face Serum™ good for skin with rosacea?

The Face Serum™ is ideal for all skin types, as well as those with rosacea, depending on a person’s sensitivities. Our powerful plant nutrients evenly balance the skin tone and help to reduce rosacea.

Is there any fragrance added to The Face Serum™?

The Face Serum™ does not contain any artificial fragrances. The beautiful aroma comes from the natural botanical plants and flowers that have been carefully selected to endow The Face Serum™ with its exquisite scent.

How long will a bottle of The Face Serum™ last?

Each bottle of The Face Serum™ will last approximately 10-14 weeks with daily use.

How do I store The Face Serum™ & what is the Shelf Life?

The Face Serum™ will maintain optimal efficacy for 18 months when stored in an area that minimizes exposure to light and extreme temperatures.

Is The Face Serum™ tested on animals?

The Face Serum™ is never tested on animals. LULAAV ingredients are all Vegan, and we are Leaping Bunny certified, ensuring that only the finest botanicals are used in our production process, and that no animals are harmed.

What is LULAAV’s return policy?

Our Returns Policy is valid for ten days after purchase for damaged goods. Please contact info@lulaav.com for further instructions on damaged shipments. We are happy to answer any questions you may have prior to the purchase or assistance with product usage after your purchase.

How do you ship products?

Shipping:

Complimentary UPS 2 Day, 2 business days (No PO Boxes)

What is order processing time?

LULAAV typically processes orders within 1-2 business days. You will receive an email containing tracking information once your order ships. LULAAV does not ship internationally at this time.

What is Quadpay & its benefits?

QuadPay’s payment platform gives shoppers the choice to pay for their purchases via four simple interest free installments. QuadPay is a platform built for shoppers, empowering them to buy now, pay over time and avoid repayments.

How do I pay for my purchase using Quadpay?

Upon checkout, simply click on the Quadpay icon, fill in the requested information and within moments Quadpay will notify you of approval status.

What information do I need to qualify for Quadpay?

In order to have an account with QuadPay, you must:
1. Live in the U.S.
2. Be at least 18 years old
3. Have a valid and verifiable mobile number
4. Use a U.S. credit or debit card to make a purchase

What are the costs associated with using Quadpay?

If you pay on time, there is never a cost to using QuadPay. Quadpay only charges a $7 fee on a late payment that’s overdue, plus another $7 fee, if you remain late seven days after the original payment due. $14 is the maximum a customer will ever be charged for an individual order.

What information does Quadpay need from me in order to sign up?

For initial sign up, Quadpay only needs your date of birth, mobile number, and either a debit or credit card. After that Quadpay only needs you to enter your mobile number to make a purchase through QuadPay.

How are my Quadpay payments spaced out?

QuadPay charges you 25% of the purchase amount at the time of the transaction. The remaining three payments are paid bi-weekly over a six week period. You can view or make a manual payment in the customer portal: https://customer.quadpay.com/, as well as have the option to pay the purchase in full early. A successful Quadpay charge will be processed after one business day. If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after one business day.

How can I update my payment details with Quadpay?

You can update your payment information at https://customer.quadpay.com/

How does QuadPay handle returns or cancelled orders?

LULAAV accepts notifications of returns for damaged goods within ten days of purchase. We allow cancellation of orders prior to shipment. Once QuadPay is notified of the return, you will be refunded the amount paid to-date, and QuadPay cancels all future scheduled payments.

Who do I contact regarding my purchase made with Quadpay?

Please contact support@quadpay.com for any questions relating to a Quadpay purchase, and questions about your Quadpay account.

FAQ

FAQ

The Face Serum™